Description OverviewEarnFlex Ltd., a leading provider of financial technology solutions, is seeking a highly motivated and experienced Conwy to join our team as part of our on-site operations in Conwy, UK.nbsp;ResponsibilitiesProvide technical support and guidance to clients and users of EarnFlex products and servicesTroubleshoot and resolve complex technical issues related to our platform and applicationsConduct thorough testing and analysis to identify and address software bugs and performance issuesMaintain up-to-date knowledge of industry best practices and emerging technologiesCollaborate with other departments to ensure seamless technical support and product developmentTrain and mentor new members of the technical support teamnbsp;QualificationsBachelors or Masters degree in Computer Science, Software Engineering, or a related field5+ years of experience in a technical support role within the financial technology industryExcellent troubleshooting and problem-solving skillsStrong analytical and critical thinking abilitiesProficient in using various software testing tools and methodologiesAbility to effectively communicate technical information to both technical and non-technical audiencesExperience with Agile development methodologies a plusnbsp;Workplace TypeOn-site at EarnFlex Ltd. office in Conwy, UKPost CodeLL32 8BGJob LocationConwy, UKJob TypeFull-time#Earnflex #Communication #Teamwork #ProblemSolving #CustomerService #ITProficiency #DataAnalysis #ProjectManagement #TechnicalWriting #Adaptability #Leadership