Managing Expectations As a Facilities Management Service Provider.

The Facilities management industry is growing at a steady pace in the UK and contributes to 10% of the total workforce in the United Kingdom. ( Article on BIFM). The Industry is expected to grow to 71.43 billion by 2026. ( Posted on FM Briefing)

Companies working in the Facilities Management Industry are juggling between tasks and feel overwhelmed while managing customer expectations and the challenges accompanied by this steady growth. The increased focus towards efficient and effective allocation of resources has led to the adoption of technology.

Successful business operations require effective management of internal and external stakeholder relations, emphasising the challenges of maintaining internal stakeholder viability, especially during the growth and maturity phase of a company.

Managing stakeholders' expectations is challenging If you are unaware of the challenges and roadblocks in the particular industry.
We reviewed workers' and stakeholders' comments on platforms like Glassdoor and LinkedIn to understand the problems that stakeholders face. The most 

common gaps were as follows: 

1. Communication Gap.
2. Shift Management.
3. Visibility of Changes.
4. Finding the right worker for the right job.
5. Employees feel undervalued.
6. Overworked.
7. Managing compliance and regulations.

HSEQ workers highlighted the following gaps:

1. Ensuring everyone is in the know.
2. Managing track of employee acknowledgements.
3. Identifying skill gaps.
4. Trouble managing  & maintaining technology.

Customers highlighted the following problems when onboarding a Facilities Management Service provider:  

1. Poor service quality.
2. Vetting Facilities Management Service Providers.

We know humans can't act as robots, keeping track of workers' shifts and last-minute blowouts. Traffic jams can dent years of hard work.

This is a concern that many are trying to address for workers in the blue-collar industries. According to a post by Statista, 269,000 job-to-job resignations took place in the UK during the first quarter of 2024, and the turnover rate in the blue-collar industry has increased to such an extent that 49 per cent of employers fail to recruit blue-collar workers. (Staffing Industry Analysts)

The high turnover rate and the complexity of the vetting process may cause delays. This affects the bottom line and the brand image. While writing about this issue, we found many reviews by workers stating that their sites were too far or that the rota was not properly communicated. As a result of this communication gap, HSEQ and Project Managers face trouble hiring competent employees, especially with the competitive pay rate.

Poor employee satisfaction results in high turnover, which increases the project’s complexity, and a complex project may lead to delays. 
This ripple effect can truly damage the reputation of an organisation. 

Companies have continued to deploy software solutions, hoping to increase productivity, retain employees, provide visibility, and increase stakeholder satisfaction. However, it sounds easier than it is.

The founding team at EarnFelx knew this needed to be addressed and created a platform called Arez, which helps provide a one-stop solution for:

1. Vendor Management.
2. Compliance Management.
3. Real-time Mobile Connectivity.
4. Workers’ Activity Monitoring.
5. Anomalies Detection
6. Scheduling.
7. Payroll and Invoicing.

The Arez platform allows users to perform multiple tasks, catering to worker-intensive industries on one platform. Our system helps eliminate human errors with the help of technology and process automation.

With the help of technology, marking attendance on-site is easy and fun. Don't stand in line to sign into work. Using the Arez mobile application, you can take a selfie, and we will take care of the rest.

If you are an HSEQ professional, Project Manager, Worker or client. It must be tiring to constantly go back and forth over the phone to update and track on-site performance. We embedded technology and use it as a driving force to provide visibility.

Q-1) Selecting the best worker near your location?

Ans: We select workers near your job site to create a win-win situation. Our database shows workers that match your job requirements.
 

Q-2) Difficulty in Managing Workers’ Activity?

Ans: Using visual aids, we provide you insights into workers' on-site job movements.
 

Q-3) Worker Forgets to log out of work?

Ans: Once a User leaves a job site he is automatically marked as booked off, and you receive automated alerts.
 

Q-4) Automated alerts for shift abandonment? 

Ans: If the worker leaves the job site during the shift, you will be automatically alerted. 
 

Q-5) Conducting daily compliance checks? 

Ans: We conduct daily automated checks. The system sends automated reminders to workers and generates reports for HSEQ and management.

Earn Flex and Arez are staffing solutions tailored to meet the challenges faced in workforce-intensive industries, as well as retain, track, and promote the right employees with increased visibility and simple-to-use software.
 

Industries We are Working with:

1. Security Services.
2. Cleaning and Facilities Management.
3. Transportation and Logistics.
4. Healthcare and Emergency Services.

We are tailoring our solution to address all roadblocks faced by professionals in the Facilities Management Sector. We are currently working with various organisations to help address these issues. If you are working as a Facilities management service provider and want to learn more about Arez, contact us at our website (Arez.Io).